Support & safety
Updated 2 October 2026
Contact Journey
Email the address below for account help, privacy requests, service problems or moderation appeals. Include your public username, the screen involved and your app version if known. Do not include your password, session token or password-reset link.
Report a safety concern
Use the menu on a post or member profile to report inappropriate content or an account. Profile photos and comments can also be reported. Reports go to moderators and are not shown to the reported member. Settings shows your reports and lets you manage blocked accounts. You can also contact support if you cannot access the app.
Trouble signing in
Use your email, mobile number including country code, or public username with your password. Choose Forgot your password on the sign-in screen for email recovery when available. Account recovery settings show whether delivery is enabled. SMS recovery is not available. Support may ask for information to verify ownership, but never your password.
Photos and private records
Progress contains your photo journal, comparison tools, bodyweight and Tree of Life. The post menu lets you make a shared photo private again. Settings contains record export and account deletion. A copy shared outside Journey must be managed with that recipient or platform.